Privacy Policy

 Updated 30th May 2018
This Privacy Policy sets out how we use and protect any information that you give us when you use this website.
We  are committed to ensuring that your privacy is protected. Should we ask  you to provide certain information by which you can be identified when  using this website, then you can be assured that it will only be used in  accordance with this Privacy Policy. Once you use the Rowanvale  website, you will be bound by the terms stated in this privacy policy.
From  time to time we may change this policy by updating this page. You  should regularly check this page to ensure that you are happy with  any changes.
Please note that the data collected is used  by the Rowanvale team (including both freelancers and employees) and  the company's suppliers.
Book Customers
We  collect information from you when you purchase an eBook and/or  paperback via our online Book Store. We may collect the  following information:

• Name
• Contact information including email address and postal address

We  require this information to process your book order and to store the  order on our system so that we have a record of how many copies of each  book have been sold.
Please note that only your name  will be stored on our book sales system and no other data. Your data  will NOT be used for marketing purposes and will only be used, so we can  refer to your order, if there are any issues (e.g. you receive a faulty  or incorrect file) and so we have a record of how many copies of each  book have been sold. Your name will be stored indefinitely, as means of  identifying each order as unique and to avoid risk of duplicate orders,  which could result in incorrect royalty payments for authors.
However,  if you would like us to remove your data from our system at any point,  please let us know. We can anonymise your name and will delete any email  correspondence. Please note that order data will also be stored by  Paypal (payment provider) and Ingram (printers). We cannot be held  responsible for the protection and privacy of your order data by these  organisations, as they have their own privacy policy, therefore please  contact these organisations directly.  
Authors
We  collect information from you when you fill out a form or submit your  details (e.g. to request a quote, submit an enquiry, receive our  newsletter or claim a free e-book). You are not obliged to provide any  information, however, and you may visit our site anonymously.
We may collect the following information:

• Name
• Contact information including email address, telephone number and postal address
• Manuscript details or samples

We require this information for the following reasons:

• We  require this information to understand your needs and provide you with  more information for the product(s)/service(s) you have requested.
• Your information may also be stored in a CRM system for internal record keeping.
• We may use the information to improve our products and services
• We  may periodically send promotional emails about new products, special  offers or other information which we think you may find interesting  using the email address which you have provided
• From  time to time, we may also use your information to contact you for  market research purposes. We may contact you by email, phone, fax  or mail.
• We may use the information to customise the website according to your interests

You can always opt out of future communications with us at anytime.
Personal Data
Following  an enquiry, details about yourself and your book (name, email address,  book title, word count, genre, location and phone number, if given) will  be added to our system. The purpose of this is so we can assist with  your enquiry – providing you with more information on the  services/publication packages you have expressed an interest in and for  us to provide you with a tailored quote for our services.
If you would like your details to be removed at any time, please just your Publishing Advisor know or please email info@rowanvalebooks.com. We hold data about potential authors for a period of four years from date of enquiry.
Contact
As  many authors are often still working on their manuscript, your  Publishing Advisor will follow up with you at regular intervals to  assist you further. If, at any point, you do not wish for us to contact  you again, please let your Publishing Advisor know (or email info@rowanvalebooks.com)  and your data and email correspondence will be deleted. Please note  that your email address will still be retained on our system, as this is  required so that we know not to contact that email address again. The  removal of details will mean that the company will cease all contact  both now and in the future.
Protection of your Documents
Any  attachments that you send (e.g. manuscript sample) or attachments that  we send you (e.g. editorial feedback) will not be saved and will remain  within email correspondence only. Only once a service has been confirmed  via payment will files be saved off onto our system for the sole  purpose of providing the service. Some authors are concerned  about copyright protection when sending a sample of their manuscript;  please do not worry about this, as the author is completely protected by  copyright by being the first creator of the work. Your manuscript will  also be entirely confidential within the company. Although  Rowanvale Books has taken reasonable precautions to ensure that no  viruses are present in any of their documents, the company cannot accept  responsibility for any loss or damage arising from the use of  attachments provided during the publication process.
Marketing Purposes
Please  note that, as our main method of communication is email, if you wish to  provide a phone number, this will only be used as a means of  communication, if you ask us to use this method and will not be used for  marketing purposes. From time to time, we send out free advice  and guidance on a range of issues in publishing, suitable for all  authors, regardless of writing stage (e.g. best ways to market your  book, the tricks of the most successful authors, how to attract literary  agents and sign a six-figure publishing deal), along with information  about how we might be able to help. If you would like to receive this  advice, please let your Publishing Advisor know and your email address  will be added to our system. You will not be automatically added to the  marketing database, unless you express a wish to. You are also welcome  to unsubscribe at any time, if you feel the information is no  longer useful.
If you are unhappy about  continuing with your enquiry further, please let us know and we will  remove your details from our system. We would also appreciate any  feedback as to how we could better assist our authors with  data protection. 
SecurityWe are  committed to ensuring that your information is secure. In order to  prevent unauthorised access or disclosure we have put in place suitable  physical, electronic and managerial procedures to safeguard and secure  the information we collect online.
Links to other websitesOur  website may contain links to other websites of interest. However, once  you have used these links to leave our site, you should note that we do  not have any control over that other website. Therefore, we cannot be  responsible for the protection and privacy of any information which you  provide whilst visiting such sites, as such sites are not governed by  this Privacy Policy. You should exercise caution and look at the Privacy  Policy applicable to the website in question.
Controlling your personal informationWe  will not sell, distribute or lease your personal information to third  parties unless we have your permission or are required by law to do so.  You may request details of personal information which we hold about you.  If you would like a copy of the information held on you please write to  or email us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to info@rowanvalebooks.com. We will promptly correct any information found to be incorrect.
Assignment ClauseShould  Rowanvale Books be sold in the future, all collected information would  be passed onto the new purchaser and they would only be able to use this  data in the same way that we use this data at Rowanvale Books. Should  the new purchaser want to use this information stored for any other  purposes, they would need to contact all subscribers and positively  request them to opt in to the mailing list again.
External Links
Our  website may contain links to other websites of interest. However, once  you have used these links to leave our site, you should note that we do  not have any control over that other website. Therefore, we cannot be  responsible for the protection and privacy of any information which you  provide whilst visiting such sites and such sites are not governed by  this privacy statement. You should exercise caution and look at the  privacy statement applicable to the website in question.
Consent and Changes to our Privacy Policy
By  using the Rowanvale Books website, you consent to the collection and  use of your data as we have outlined in the privacy policy. It is  important to understand that Rowanvale Books may change this privacy  policy from time to time. If this happens, this page will be updated, so  you are aware of the information we collect, how we intend to use it  and the circumstances in which it can be disclosed.